Shipping & Returns


Local Pick Up

Pick up is available on designated products during YW Thrift Boutique business hours. Local pick up items will have this icon located on their product listing. In Her Shoes store is located downtown at 102 King St. West, Kitchener. Consult our home page for business hours.




We ship to the USA and Canada. Shipping costs vary per product and destination. Some products will ship from our work space in Kitchener, Ontario.  We are not responsible for the delivery of items after they ship. If you are worried about package theft we welcome you to have the items, not already available for local pick up, shipped to our store location where you can pick them up.

Tracking is not included in our shipping prices, if you would like to obtain tracking at an additional cost please contact




We accept returns for 30 days from the date the product ships. Items must be in the same conditioned as received and in original packaging (as applicable). We require a receipt or proof of purchase in order to issue a refund. 

Returns can be made in our store during business hours, or may be shipped to us at the cost of the customer. If you are shipping your item, please ship it to- In Her Shoes- 102 King St. West, Kitchener, ON N2G 1A6 

Shipping costs related to your purchase will not be refunded. 

Refunds will be returned to your original payment method within three days of your returned item arriving at In Her Shoes, or immediately if done in person at our bricks and mortar store.



Customer Service

We appreciate that you decided to support our cause and we want to support you. If you have any concerns, questions, inquiries, have product questions or just want to talk about our social enterprise we encourage you to contact us,